Archived entries for Uncategorized

Lead by example

Credibility is one of the hardest virtues to retain. Nothing sustains credibility more than leading by example. It is common sense… do what you want others to do, behave as you want others to behave. We have learnt it as children and it applies to every sphere of our lives. Business is no different. Actually it is even more apparent in business for there are more people watching you here.

Leading by example is the easiest way to get people to respect and accept your views. It is the best motivational tool too. Think of the many incidents you may have heard… of bosses who talk of cutting costs while refurbishing their cabins with expensive upholstery; leaders who talk of accountability but take home bonuses while declaring losses. There are more than enough examples of what not to do. The important thing is to learn from them.

Honesty is the best policy while leading. If your team sees your commitment to your opinions, then they will follow suit. Mr. Narayan Murthy and Mr. Ratan Tata are some of the leaders who are recognized for their ability to lead and inspire. In order to inspire they just do one thing over and over again… they lead with honesty and that sets an example. They inspire because they show integrity and responsibility.

Leading by example also means taking responsibility for your actions. Once a leader shows that he/she is responsible it sends a clear message to the team about working responsibly towards their goals. Leading without paying attention to your actions is as inept as giving direction to the wind-nobody will follow.

This month… Lead by example, the rest will follow.

Workshop on Operational Excellence in
Mystery Shopping

The Mystery Shopping Providers Association (MSPA) is happy to announce a Full Day Workshop being organized in J.W.MARRIOTT, Mumbai , India on 20th September, 2011. The workshop will focus on “OPERATIONAL EXCELLENCE IN MYSTERY SHOPPING” and will be hosted by Aftab Anwar, Chairman of the MSPA Global Board, CEO of Startex Marketing Pakistan and Steven Di Pietro, Vice Chairman of the MSPA Global Board, CEO of Service Integrity Mystery Shopping – Australia & New Zealand.

This is the first-ever workshop being held in India by Mystery Shopping Providers Association Asia Pacific-Chapter (MSPA AP).

Click here to download the brochure providing details of the workshop and the registration form for participating in the workshop. Kindly complete and send the registration forms for the nominated participants from your organization to us at the earliest. We strongly urge you to make the best of this opportunity by nominating maximum people from your company as this workshop is packed with sessions that can boost your business.

Look forward to your participation and see you in Mumbai.

Contact Anu Mehta: mspa-ap@mysteryshop.org
or
Venessa Di Olliveira: +91 (22) 6554 1001

MSPA Asia Pacific Website

RSVP for this Workshop Click Here

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MSPA Facebook Fan Page



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