The Power of Mystery Shopping
The presentation made for the OI-RAI workshop – ‘The Power of Mystery Shopping’ conducted by Ms. Bhairavi Sagar, Director of Onion Insights Pvt. Ltd. The workshop was conducted on 30th October 2012 in Mumbai.
Archived entries for Mystery Shopping
Workshop on Operational Excellence in
Mystery Shopping
The Mystery Shopping Providers Association (MSPA) is happy to announce a Full Day Workshop being organized in J.W.MARRIOTT, Mumbai , India on 20th September, 2011. The workshop will focus on “OPERATIONAL EXCELLENCE IN MYSTERY SHOPPING” and will be hosted by Aftab Anwar, Chairman of the MSPA Global Board, CEO of Startex Marketing Pakistan and Steven Di Pietro, Vice Chairman of the MSPA Global Board, CEO of Service Integrity Mystery Shopping – Australia & New Zealand.
This is the first-ever workshop being held in India by Mystery Shopping Providers Association Asia Pacific-Chapter (MSPA AP).
Click here to download the brochure providing details of the workshop and the registration form for participating in the workshop. Kindly complete and send the registration forms for the nominated participants from your organization to us at the earliest. We strongly urge you to make the best of this opportunity by nominating maximum people from your company as this workshop is packed with sessions that can boost your business.
Look forward to your participation and see you in Mumbai.
Contact Anu Mehta: mspa-ap@mysteryshop.org
or
Venessa Di Olliveira: +91 (22) 6554 1001
RSVP for this Workshop Click Here
Welcome To Refine & Redefine
Onion Insights launches our very own Customer Experience Measurement Blog – www.refineandredefine.com – a sincere and unbiased effort to put Indian businesses across various industries under the scanner and to objectively review and rate their Customer Service on set standards. As well as, through this blog we aim to share industry best practices and feature guest authors from time to time who are experts in the domain of Customer Service.
With this Blog, we aim to aid businesses to understand which Customer Service aspects need improvisation and enrichment and where they have hit the bullseye. This is a one-stop blog for everyone like yourself who think Service and Quality are the prime necessities for running a successful business.
Our team of experts will assess the services on the basis of anonymous visits and personal experiences at varied locations (Bank branches, restaurants, retail stores, spas, hotels, etc.). We also have set criteria, under which these businesses would be rated. We will compare and scale companies across various industries with candid and comprehensive analysis on the basis of sheer observation and experience.
Also, we look forward to contributions from customer service evaluators from across the globe with their valuable inputs and dedicated reviews. If you are interested in contributing to this space, you can contact us support@onioninsights.com
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